Shipping policy

 

Please note due to Covid-19 Australia Post advised that there might be delivery delays.

All our domestic and international orders are shipped via Australia Post. 

Domestic Orders

Domestic orders of $ 50 or more are FREE of charge.If you need your order urgently, we suggest using our overnight express service.           

Summary of Domestic Shipping Charges

All orders over $ 50 via Australia wide Standard Delivery                               FREE 

Order up to $ 49.99 via Australia wide Standard Delivery                             $ 9.00   

Overnight Express Orders Australia wide                                                         $ 12.00 

 

Australia wide Standard Delivery

Delivery times vary depending on your location: 

  • NSW Metro: up to 2 business days
  • Country NSW: up to 5 business days
  • All other Australian locations: 3-6 business days 

Australia Post delivers on business days only (not on weekends or public holidays). 

Shipments will be left in a safe place if no one can sign for the shipment at the time of delivery. If there is no safe place to leave your delivery, a calling card will be left in your Mailbox and you can pick up your order from your local Australia Post outlet. 

No responsibility will be taken for delays due to unforeseen circumstances like floods, strikes etc.

Express Orders 

Australia Post guarantees Next business day delivery to around 80 % of Australian addresses. If you are outside the express network, Australia Post will use the fastest possible transport links but won’t be able to guarantee next day delivery.         

 

International Orders

International Shipping Charges are automatically calculated during your checkout process. They are based on your specific delivery address and chosen service. 

An approximate summary is provided below:

International
Shipping Service
all values are in AUS Dollar
Weight Zone 1
NZ
Zone 2
China
Asia Pacific
Islands
Zone 3
USA &
Canada
Zone 4
UK& Ireland
Major Europe
Rest of World 1
Zone 5
Rest of
World 2
International
Economy Air
(approx. 10+ Business days
between major metro areas)
Up to 50g $ 8.90 $ 10.10 $ 13.90 $ 15.30 $ 17.80
Up to 250g $ 11.20 $ 14.90 $ 17.00 $ 22.40 $ 27.80
Up to 500g $ 14.20 $ 17.90 $ 20.00 $ 25.40 $ 30.80
Up to 1kg $ 20.00 $ 29.60 $ 32.90 $ 38.30 $ 47.35
Up to 2kg $ 31.60 $ 53.00 $ 58.70 $ 64.10 $ 80.45
International Post
Standard
(approx. 6+ Business days
between major metro areas)
(approx. 10-15 days
from 5 kg+ , Zone 3 to 5)
Up to 250g $ 15.20 $ 18.90 $ 20.00 $ 26.40 $ 31.80
Up to 500g $ 18.20 $ 21.90 $ 24.00 $ 29.40 $ 34.80
Up to 1kg $ 24.00 $ 33.60 $ 36.90 $ 42.30 $ 51.35
Up to 2kg $ 35.60 $ 57.00 $ 62.70 $ 68.10 $ 84.45
Up to 5kg $ 55.10 $ 84.00 $ 94.20 $ 98.10 $ 135.45
Up to 10kg $ 87.60 $ 129.00 $ 146.70 $ 148.10 $ 220.45
International Post
Express
(approx. 2-4 Business days
between major metro areas)
Up to 250g $ 30.20 $ 33.90 $ 36.00 $ 41.40 $ 46.80
Up to 500g $ 33.20 $ 36.90 $ 39.00 $ 44.40 $ 49.80
Up to 1kg $ 39.00 $ 48.60 $ 51.90 $ 57.30 $ 66.35
Up to 2kg $ 50.60 $ 72.00 $ 77.70 $ 83.10 $ 99.45
Up to 5kg $ 70.10 $ 99.00 $ 109.20 $ 113.10 N\A
Up to 10kg $ 102.60 $ 144.00 $ 161.70 $ 163.10 N\A

 

Following 5 Shipping Zones apply:

 

Zone 1: New Zealand destination group

  • New Zealand only.

 Zone 2: Asia Pacific destination groups

  • China
  • Pacific Islands (see country listing below)
  • American Samoa
  • Bangladesh
  • Cambodia
  • Cook Islands
  • Fiji
  • French Polynesia
  • Guam
  • Kiribati
  • Laos
  • Macao
  • Marshall Islands
  • Micronesia
  • Nauru
  • New Caledonia
  • Niue
  • Nepal
  • Northern Mariana Islands
  • Pakistan Palau
  • Papua New Guinea
  • Philippines
  • Pitcairn
  • Samoa
  • Solomon Islands
  • Sri Lanka
  • Timor Lester
  • Tokelau
  • Tonga
  • Tuvalu
  • Vanuatu
  • Wallis and Futuna

 

  • Rest of Asia
  • Hong Kong
  • India
  • Indonesia
  • Japan
  • Maldives
  • North Korea
  • Singapore
  • South Korea
  • Taiwan
  • Thailand
  • Vietnam 

 

Zone 3: USA and Canada destination group

  • USA
  • United States Minor Outlying Islands
  • Canada 

 

Zone 4: UK and Europe destination groups

Destination groups:

  • UK & Ireland
  • Major Europe 
  • France
  • Germany
  • Italy
  • Netherlands
  • Norway
  • Spain
  • Sweden
  • Switzerland

 

  • Rest of the World 1
  • Albania
  • Austria
  • Belgium
  • Bosnia and Herzegovina
  • Brazil
  • Bulgaria
  • Cyprus
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • Greece
  • Hungary
  • Iceland
  • Kosovo
  • Malta
  • Montenegro
  • Myanmar (Burma)
  • North Macedonia
  • Poland
  • Portugal
  • Romania
  • Russian Federation
  • Serbia
  • Slovakia
  • South Africa
  • Turkey
  • Ukraine

 

Zone 5: Rest of the world destination group

  • Afghanistan
  • Algeria
  • Angola
  • Anguilla
  • Antigua and Barbuda
  • Argentina
  • Armenia
  • Aruba
  • Ascension and Tristan da Cunha
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Barbados
  • Belarus
  • Belize
  • Benin
  • Bermuda
  • Bhutan
  • Bolivia
  • Burkina Faso
  • Burundi
  • Cameroon
  • Cape Verde
  • Cayman Islands
  • Central African Republic
  • Chad
  • Chile
  • Colombia
  • Comoros
  • Congo (Democratic Republic)
  • Congo (Republic)
  • Costa Rica
  • Cote d’Ivoire
  • Croatia
  • Cuba
  • Curacao
  • Djibouti
  • Dominica
  • Dominican Republic
  • Ecuador
  • Egypt
  • eSwatini
  • Ethiopia
  • Falkland Islands (Malvinas)
  • Faroe Islands
  • French Guiana
  • Gabon
  • Gambia
  • Georgia
  • Ghana
  • Gibraltar
  • Greenland
  • Grenada
  • Guadeloupe
  • Guatemala
  • Guinea
  • Guinea-Bissau
  • Guyana
  • Haiti
  • Holy see
  • Honduras
  • Iran
  • Israel
  • Jamaica
  • Jordan
  • Kazakhstan
  • Kenya
  • Kuwait
  • Kyrgyzstan
  • Latvia
  • Lebanon
  • Lesotho
  • Liberia
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Madagascar
  • Malawi
  • Malaysia
  • Mali
  • Martinique
  • Mauritania
  • Mauritius
  • Mexico
  • Moldova
  • Mongolia
  • Montserrat Morocco
  • Mozambique
  • Namibia
  • Nicaragua
  • Niger
  • Nigeria
  • Oman
  • Panama
  • Paraguay
  • Peru
  • Puerto Rico
  • Qatar
  • Reunion
  • Rwanda
  • Saint Helena
  • Saint Kitts and Nevis, Saint Lucia
  • Saint Martin (French part)
  • Saint Pierre and Miquelon
  • Saint Vincent and Grenadines
  • Sao Tome and Principe
  • Saudi Arabi
  • Senegal
  • Seychelles
  • Sierra Leone
  • Somalia
  • Sudan
  • Suriname
  • Syria
  • Tajikistan
  • Tanzania
  • Togo
  • Trinidad and Tobago
  • Tunisia
  • Turkmenistan
  • Turks and Caicos Island
  • Uganda
  • United Arab Emirates
  • Uruguay
  • Uzbekistan
  • Venezuela
  • Virgin Islands (British)
  • Virgin Islands (US)
  • Yemen
  • Zambia
  • Zimbabwe


Delivery times may vary dependent on your location. 

No responsibility will be taken for delays due to unforeseen circumstances like floods, strikes etc. 

All prices are in Australian Dollars and do not include overseas duties, clearance and handling fees or customs and duty charges. 

While we fulfill orders within one business day, pending credit card authorization, verification and stock availability might impact the process. 

Also during sale and promotional events delivery may take longer than usual. 

 

Track Your Order 

Once your order has been dispatched, you will receive an email containing your tracking number.

You can track your delivery by visiting Australia Post or following the link: https://auspost.com.au/mypost/track/#/searche 

If you have an account with us, you can also track your delivery by signing into your account and selecting ‘My Orders’.

Please note, it may take up to 24 hours for tracking information to appear on the Australia Post website once you receive your tracking number email.

If you provided your mobile phone number, you will also receive notifications via email or text message from Australia Post with updates on your delivery.

For questions related to your order please send us an e-mail with your order number to MS.Orders@msmerchandising.com.au or call +61-422 863 866 during business hours.